Frequently Asked Questions - Complete List

General

Q: What is Lumi Matrimony?

A: Lumi Matrimony is India's most trusted matrimony app that offers a unique approach to finding your life partner. Unlike traditional matrimony platforms, we offer single contact purchase for just ₹199, with no packages, no sales calls, and completely verified profiles.

Q: How is Lumi different from other matrimony platforms?

A: Lumi stands out with its single contact purchase model, verified profiles, no sales calls, and transparent pricing. You pay only when you find someone you're interested in, giving you complete control over your matrimonial journey.

Q: Is Lumi Matrimony free to use?

A: Yes, browsing profiles and creating your account is completely free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Does Lumi Matrimony have any success stories?

A: Yes! We have thousands of success stories from couples who found their perfect match through Lumi. You can read their inspiring stories on our Success Stories page.

Q: What countries does Lumi operate in?

A: Lumi operates in 22 countries worldwide, connecting people across different cultures and communities while maintaining focus on Indian matrimony.

Registration & Profile

Q: How do I create a profile on Lumi?

A: Creating a profile is simple. Download the Lumi app, sign up with your mobile number or email, fill in your basic details, upload photos, and you're ready to start browsing profiles.

Q: What is the minimum age requirement for registration?

A: The minimum age requirement is 18 years for females and 21 years for males, as per Indian matrimony standards.

Q: How are profiles verified on Lumi?

A: We verify profiles through multiple methods including phone verification, email verification, photo verification, and document verification to ensure authenticity.

Q: Can I register on behalf of someone else?

A: Yes, you can create a profile for your family members or friends with their consent. However, each profile must have a unique phone number and email address.

Q: What information do I need to provide for registration?

A: You'll need to provide basic information like name, age, education, profession, family details, partner preferences, and upload photos.

Features & Usage

Q: How does the single contact purchase work?

A: When you find someone interesting, you can purchase their contact details for just ₹199. This gives you access to their phone number and allows you to connect directly.

Q: Can I search for specific profiles?

A: Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, community, and many other preferences.

Q: How do I send interest to someone?

A: You can send interest by clicking the 'Send Interest' button on any profile. The person will be notified and can accept or decline your interest.

Q: Can I chat with matches before purchasing contact details?

A: Yes, you can chat with matched profiles through our secure messaging system before deciding to purchase contact details.

Q: What happens after I purchase contact details?

A: Once you purchase contact details, you'll get access to their phone number and can connect with them directly via call or WhatsApp.

Privacy & Security

Q: Is my personal information secure on Lumi?

A: Yes, we take privacy very seriously. Your personal information is encrypted and stored securely. We never share your details without your explicit consent.

Q: Can I control who sees my profile?

A: Yes, you have complete control over your profile visibility. You can choose who can see your photos, contact details, and other information.

Q: How do I report inappropriate behavior?

A: You can report any inappropriate behavior by using the 'Report' button on profiles or contacting our support team directly.

Q: Can I block someone on Lumi?

A: Yes, you can block any profile that you don't want to interact with. Blocked profiles won't be able to contact you or view your profile.

Q: What if I want to delete my account?

A: You can delete your account anytime from the settings. Once deleted, all your data will be permanently removed from our servers.

Payment & Pricing

Q: How much does it cost to use Lumi?

A: Browsing and creating profile is free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Are there any subscription packages?

A: No, we don't believe in subscription packages. Our single contact purchase model gives you complete control over your spending.

Q: What payment methods do you accept?

A: We accept all major payment methods including UPI, credit cards, debit cards, net banking, and digital wallets.

Q: Can I get a refund if I'm not satisfied?

A: We have a customer-friendly refund policy. If you face any issues with purchased contact details, please contact our support team within 24 hours.

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer special promotions and discounts. Follow us on social media or check the app for the latest offers.

Support

Q: How can I contact customer support?

A: You can contact our support team through the app, email us at support@lumimatrimony.com, or use the contact form on our website.

Q: What are your customer support hours?

A: Our customer support team is available 24/7 to help you with any questions or issues you might have.

Q: How long does it take to get a response from support?

A: We typically respond to all queries within 2-4 hours during business hours and within 24 hours during weekends.

Q: Can I provide feedback about the app?

A: Yes, we welcome your feedback! You can provide feedback through the app, email us, or leave a review on the app store.

Q: Do you have a mobile app?

A: Yes, the Lumi Matrimony app is available on both Android (Google Play Store) and iOS (Apple App Store).

Frequently Asked Questions - Complete List

General

Q: What is Lumi Matrimony?

A: Lumi Matrimony is India's most trusted matrimony app that offers a unique approach to finding your life partner. Unlike traditional matrimony platforms, we offer single contact purchase for just ₹199, with no packages, no sales calls, and completely verified profiles.

Q: How is Lumi different from other matrimony platforms?

A: Lumi stands out with its single contact purchase model, verified profiles, no sales calls, and transparent pricing. You pay only when you find someone you're interested in, giving you complete control over your matrimonial journey.

Q: Is Lumi Matrimony free to use?

A: Yes, browsing profiles and creating your account is completely free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Does Lumi Matrimony have any success stories?

A: Yes! We have thousands of success stories from couples who found their perfect match through Lumi. You can read their inspiring stories on our Success Stories page.

Q: What countries does Lumi operate in?

A: Lumi operates in 22 countries worldwide, connecting people across different cultures and communities while maintaining focus on Indian matrimony.

Registration & Profile

Q: How do I create a profile on Lumi?

A: Creating a profile is simple. Download the Lumi app, sign up with your mobile number or email, fill in your basic details, upload photos, and you're ready to start browsing profiles.

Q: What is the minimum age requirement for registration?

A: The minimum age requirement is 18 years for females and 21 years for males, as per Indian matrimony standards.

Q: How are profiles verified on Lumi?

A: We verify profiles through multiple methods including phone verification, email verification, photo verification, and document verification to ensure authenticity.

Q: Can I register on behalf of someone else?

A: Yes, you can create a profile for your family members or friends with their consent. However, each profile must have a unique phone number and email address.

Q: What information do I need to provide for registration?

A: You'll need to provide basic information like name, age, education, profession, family details, partner preferences, and upload photos.

Features & Usage

Q: How does the single contact purchase work?

A: When you find someone interesting, you can purchase their contact details for just ₹199. This gives you access to their phone number and allows you to connect directly.

Q: Can I search for specific profiles?

A: Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, community, and many other preferences.

Q: How do I send interest to someone?

A: You can send interest by clicking the 'Send Interest' button on any profile. The person will be notified and can accept or decline your interest.

Q: Can I chat with matches before purchasing contact details?

A: Yes, you can chat with matched profiles through our secure messaging system before deciding to purchase contact details.

Q: What happens after I purchase contact details?

A: Once you purchase contact details, you'll get access to their phone number and can connect with them directly via call or WhatsApp.

Privacy & Security

Q: Is my personal information secure on Lumi?

A: Yes, we take privacy very seriously. Your personal information is encrypted and stored securely. We never share your details without your explicit consent.

Q: Can I control who sees my profile?

A: Yes, you have complete control over your profile visibility. You can choose who can see your photos, contact details, and other information.

Q: How do I report inappropriate behavior?

A: You can report any inappropriate behavior by using the 'Report' button on profiles or contacting our support team directly.

Q: Can I block someone on Lumi?

A: Yes, you can block any profile that you don't want to interact with. Blocked profiles won't be able to contact you or view your profile.

Q: What if I want to delete my account?

A: You can delete your account anytime from the settings. Once deleted, all your data will be permanently removed from our servers.

Payment & Pricing

Q: How much does it cost to use Lumi?

A: Browsing and creating profile is free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Are there any subscription packages?

A: No, we don't believe in subscription packages. Our single contact purchase model gives you complete control over your spending.

Q: What payment methods do you accept?

A: We accept all major payment methods including UPI, credit cards, debit cards, net banking, and digital wallets.

Q: Can I get a refund if I'm not satisfied?

A: We have a customer-friendly refund policy. If you face any issues with purchased contact details, please contact our support team within 24 hours.

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer special promotions and discounts. Follow us on social media or check the app for the latest offers.

Support

Q: How can I contact customer support?

A: You can contact our support team through the app, email us at support@lumimatrimony.com, or use the contact form on our website.

Q: What are your customer support hours?

A: Our customer support team is available 24/7 to help you with any questions or issues you might have.

Q: How long does it take to get a response from support?

A: We typically respond to all queries within 2-4 hours during business hours and within 24 hours during weekends.

Q: Can I provide feedback about the app?

A: Yes, we welcome your feedback! You can provide feedback through the app, email us, or leave a review on the app store.

Q: Do you have a mobile app?

A: Yes, the Lumi Matrimony app is available on both Android (Google Play Store) and iOS (Apple App Store).

Frequently Asked Questions - Complete List

General

Q: What is Lumi Matrimony?

A: Lumi Matrimony is India's most trusted matrimony app that offers a unique approach to finding your life partner. Unlike traditional matrimony platforms, we offer single contact purchase for just ₹199, with no packages, no sales calls, and completely verified profiles.

Q: How is Lumi different from other matrimony platforms?

A: Lumi stands out with its single contact purchase model, verified profiles, no sales calls, and transparent pricing. You pay only when you find someone you're interested in, giving you complete control over your matrimonial journey.

Q: Is Lumi Matrimony free to use?

A: Yes, browsing profiles and creating your account is completely free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Does Lumi Matrimony have any success stories?

A: Yes! We have thousands of success stories from couples who found their perfect match through Lumi. You can read their inspiring stories on our Success Stories page.

Q: What countries does Lumi operate in?

A: Lumi operates in 22 countries worldwide, connecting people across different cultures and communities while maintaining focus on Indian matrimony.

Registration & Profile

Q: How do I create a profile on Lumi?

A: Creating a profile is simple. Download the Lumi app, sign up with your mobile number or email, fill in your basic details, upload photos, and you're ready to start browsing profiles.

Q: What is the minimum age requirement for registration?

A: The minimum age requirement is 18 years for females and 21 years for males, as per Indian matrimony standards.

Q: How are profiles verified on Lumi?

A: We verify profiles through multiple methods including phone verification, email verification, photo verification, and document verification to ensure authenticity.

Q: Can I register on behalf of someone else?

A: Yes, you can create a profile for your family members or friends with their consent. However, each profile must have a unique phone number and email address.

Q: What information do I need to provide for registration?

A: You'll need to provide basic information like name, age, education, profession, family details, partner preferences, and upload photos.

Features & Usage

Q: How does the single contact purchase work?

A: When you find someone interesting, you can purchase their contact details for just ₹199. This gives you access to their phone number and allows you to connect directly.

Q: Can I search for specific profiles?

A: Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, community, and many other preferences.

Q: How do I send interest to someone?

A: You can send interest by clicking the 'Send Interest' button on any profile. The person will be notified and can accept or decline your interest.

Q: Can I chat with matches before purchasing contact details?

A: Yes, you can chat with matched profiles through our secure messaging system before deciding to purchase contact details.

Q: What happens after I purchase contact details?

A: Once you purchase contact details, you'll get access to their phone number and can connect with them directly via call or WhatsApp.

Privacy & Security

Q: Is my personal information secure on Lumi?

A: Yes, we take privacy very seriously. Your personal information is encrypted and stored securely. We never share your details without your explicit consent.

Q: Can I control who sees my profile?

A: Yes, you have complete control over your profile visibility. You can choose who can see your photos, contact details, and other information.

Q: How do I report inappropriate behavior?

A: You can report any inappropriate behavior by using the 'Report' button on profiles or contacting our support team directly.

Q: Can I block someone on Lumi?

A: Yes, you can block any profile that you don't want to interact with. Blocked profiles won't be able to contact you or view your profile.

Q: What if I want to delete my account?

A: You can delete your account anytime from the settings. Once deleted, all your data will be permanently removed from our servers.

Payment & Pricing

Q: How much does it cost to use Lumi?

A: Browsing and creating profile is free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Are there any subscription packages?

A: No, we don't believe in subscription packages. Our single contact purchase model gives you complete control over your spending.

Q: What payment methods do you accept?

A: We accept all major payment methods including UPI, credit cards, debit cards, net banking, and digital wallets.

Q: Can I get a refund if I'm not satisfied?

A: We have a customer-friendly refund policy. If you face any issues with purchased contact details, please contact our support team within 24 hours.

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer special promotions and discounts. Follow us on social media or check the app for the latest offers.

Support

Q: How can I contact customer support?

A: You can contact our support team through the app, email us at support@lumimatrimony.com, or use the contact form on our website.

Q: What are your customer support hours?

A: Our customer support team is available 24/7 to help you with any questions or issues you might have.

Q: How long does it take to get a response from support?

A: We typically respond to all queries within 2-4 hours during business hours and within 24 hours during weekends.

Q: Can I provide feedback about the app?

A: Yes, we welcome your feedback! You can provide feedback through the app, email us, or leave a review on the app store.

Q: Do you have a mobile app?

A: Yes, the Lumi Matrimony app is available on both Android (Google Play Store) and iOS (Apple App Store).

Frequently Asked Questions - Complete List

General

Q: What is Lumi Matrimony?

A: Lumi Matrimony is India's most trusted matrimony app that offers a unique approach to finding your life partner. Unlike traditional matrimony platforms, we offer single contact purchase for just ₹199, with no packages, no sales calls, and completely verified profiles.

Q: How is Lumi different from other matrimony platforms?

A: Lumi stands out with its single contact purchase model, verified profiles, no sales calls, and transparent pricing. You pay only when you find someone you're interested in, giving you complete control over your matrimonial journey.

Q: Is Lumi Matrimony free to use?

A: Yes, browsing profiles and creating your account is completely free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Does Lumi Matrimony have any success stories?

A: Yes! We have thousands of success stories from couples who found their perfect match through Lumi. You can read their inspiring stories on our Success Stories page.

Q: What countries does Lumi operate in?

A: Lumi operates in 22 countries worldwide, connecting people across different cultures and communities while maintaining focus on Indian matrimony.

Registration & Profile

Q: How do I create a profile on Lumi?

A: Creating a profile is simple. Download the Lumi app, sign up with your mobile number or email, fill in your basic details, upload photos, and you're ready to start browsing profiles.

Q: What is the minimum age requirement for registration?

A: The minimum age requirement is 18 years for females and 21 years for males, as per Indian matrimony standards.

Q: How are profiles verified on Lumi?

A: We verify profiles through multiple methods including phone verification, email verification, photo verification, and document verification to ensure authenticity.

Q: Can I register on behalf of someone else?

A: Yes, you can create a profile for your family members or friends with their consent. However, each profile must have a unique phone number and email address.

Q: What information do I need to provide for registration?

A: You'll need to provide basic information like name, age, education, profession, family details, partner preferences, and upload photos.

Features & Usage

Q: How does the single contact purchase work?

A: When you find someone interesting, you can purchase their contact details for just ₹199. This gives you access to their phone number and allows you to connect directly.

Q: Can I search for specific profiles?

A: Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, community, and many other preferences.

Q: How do I send interest to someone?

A: You can send interest by clicking the 'Send Interest' button on any profile. The person will be notified and can accept or decline your interest.

Q: Can I chat with matches before purchasing contact details?

A: Yes, you can chat with matched profiles through our secure messaging system before deciding to purchase contact details.

Q: What happens after I purchase contact details?

A: Once you purchase contact details, you'll get access to their phone number and can connect with them directly via call or WhatsApp.

Privacy & Security

Q: Is my personal information secure on Lumi?

A: Yes, we take privacy very seriously. Your personal information is encrypted and stored securely. We never share your details without your explicit consent.

Q: Can I control who sees my profile?

A: Yes, you have complete control over your profile visibility. You can choose who can see your photos, contact details, and other information.

Q: How do I report inappropriate behavior?

A: You can report any inappropriate behavior by using the 'Report' button on profiles or contacting our support team directly.

Q: Can I block someone on Lumi?

A: Yes, you can block any profile that you don't want to interact with. Blocked profiles won't be able to contact you or view your profile.

Q: What if I want to delete my account?

A: You can delete your account anytime from the settings. Once deleted, all your data will be permanently removed from our servers.

Payment & Pricing

Q: How much does it cost to use Lumi?

A: Browsing and creating profile is free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Are there any subscription packages?

A: No, we don't believe in subscription packages. Our single contact purchase model gives you complete control over your spending.

Q: What payment methods do you accept?

A: We accept all major payment methods including UPI, credit cards, debit cards, net banking, and digital wallets.

Q: Can I get a refund if I'm not satisfied?

A: We have a customer-friendly refund policy. If you face any issues with purchased contact details, please contact our support team within 24 hours.

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer special promotions and discounts. Follow us on social media or check the app for the latest offers.

Support

Q: How can I contact customer support?

A: You can contact our support team through the app, email us at support@lumimatrimony.com, or use the contact form on our website.

Q: What are your customer support hours?

A: Our customer support team is available 24/7 to help you with any questions or issues you might have.

Q: How long does it take to get a response from support?

A: We typically respond to all queries within 2-4 hours during business hours and within 24 hours during weekends.

Q: Can I provide feedback about the app?

A: Yes, we welcome your feedback! You can provide feedback through the app, email us, or leave a review on the app store.

Q: Do you have a mobile app?

A: Yes, the Lumi Matrimony app is available on both Android (Google Play Store) and iOS (Apple App Store).

Frequently Asked Questions - Complete List

General

Q: What is Lumi Matrimony?

A: Lumi Matrimony is India's most trusted matrimony app that offers a unique approach to finding your life partner. Unlike traditional matrimony platforms, we offer single contact purchase for just ₹199, with no packages, no sales calls, and completely verified profiles.

Q: How is Lumi different from other matrimony platforms?

A: Lumi stands out with its single contact purchase model, verified profiles, no sales calls, and transparent pricing. You pay only when you find someone you're interested in, giving you complete control over your matrimonial journey.

Q: Is Lumi Matrimony free to use?

A: Yes, browsing profiles and creating your account is completely free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Does Lumi Matrimony have any success stories?

A: Yes! We have thousands of success stories from couples who found their perfect match through Lumi. You can read their inspiring stories on our Success Stories page.

Q: What countries does Lumi operate in?

A: Lumi operates in 22 countries worldwide, connecting people across different cultures and communities while maintaining focus on Indian matrimony.

Registration & Profile

Q: How do I create a profile on Lumi?

A: Creating a profile is simple. Download the Lumi app, sign up with your mobile number or email, fill in your basic details, upload photos, and you're ready to start browsing profiles.

Q: What is the minimum age requirement for registration?

A: The minimum age requirement is 18 years for females and 21 years for males, as per Indian matrimony standards.

Q: How are profiles verified on Lumi?

A: We verify profiles through multiple methods including phone verification, email verification, photo verification, and document verification to ensure authenticity.

Q: Can I register on behalf of someone else?

A: Yes, you can create a profile for your family members or friends with their consent. However, each profile must have a unique phone number and email address.

Q: What information do I need to provide for registration?

A: You'll need to provide basic information like name, age, education, profession, family details, partner preferences, and upload photos.

Features & Usage

Q: How does the single contact purchase work?

A: When you find someone interesting, you can purchase their contact details for just ₹199. This gives you access to their phone number and allows you to connect directly.

Q: Can I search for specific profiles?

A: Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, community, and many other preferences.

Q: How do I send interest to someone?

A: You can send interest by clicking the 'Send Interest' button on any profile. The person will be notified and can accept or decline your interest.

Q: Can I chat with matches before purchasing contact details?

A: Yes, you can chat with matched profiles through our secure messaging system before deciding to purchase contact details.

Q: What happens after I purchase contact details?

A: Once you purchase contact details, you'll get access to their phone number and can connect with them directly via call or WhatsApp.

Privacy & Security

Q: Is my personal information secure on Lumi?

A: Yes, we take privacy very seriously. Your personal information is encrypted and stored securely. We never share your details without your explicit consent.

Q: Can I control who sees my profile?

A: Yes, you have complete control over your profile visibility. You can choose who can see your photos, contact details, and other information.

Q: How do I report inappropriate behavior?

A: You can report any inappropriate behavior by using the 'Report' button on profiles or contacting our support team directly.

Q: Can I block someone on Lumi?

A: Yes, you can block any profile that you don't want to interact with. Blocked profiles won't be able to contact you or view your profile.

Q: What if I want to delete my account?

A: You can delete your account anytime from the settings. Once deleted, all your data will be permanently removed from our servers.

Payment & Pricing

Q: How much does it cost to use Lumi?

A: Browsing and creating profile is free. You only pay ₹199 when you want to purchase contact details of someone you're interested in.

Q: Are there any subscription packages?

A: No, we don't believe in subscription packages. Our single contact purchase model gives you complete control over your spending.

Q: What payment methods do you accept?

A: We accept all major payment methods including UPI, credit cards, debit cards, net banking, and digital wallets.

Q: Can I get a refund if I'm not satisfied?

A: We have a customer-friendly refund policy. If you face any issues with purchased contact details, please contact our support team within 24 hours.

Q: Do you offer any discounts or promotions?

A: Yes, we occasionally offer special promotions and discounts. Follow us on social media or check the app for the latest offers.

Support

Q: How can I contact customer support?

A: You can contact our support team through the app, email us at support@lumimatrimony.com, or use the contact form on our website.

Q: What are your customer support hours?

A: Our customer support team is available 24/7 to help you with any questions or issues you might have.

Q: How long does it take to get a response from support?

A: We typically respond to all queries within 2-4 hours during business hours and within 24 hours during weekends.

Q: Can I provide feedback about the app?

A: Yes, we welcome your feedback! You can provide feedback through the app, email us, or leave a review on the app store.

Q: Do you have a mobile app?

A: Yes, the Lumi Matrimony app is available on both Android (Google Play Store) and iOS (Apple App Store).